Effective September 1, 2026

Privacy Policy

This Privacy Policy explains how 10X.ing collects, uses, stores, and protects information when you visit our website, contact us, book a call, or use our AI model hosting and integration services.

1. Information We Collect

We may collect contact information, company information, billing details, project requirements, technical configuration details, support messages, meeting notes, and information you choose to share while evaluating or using the service.

2. Technical and Usage Information

When you use our website or services, we may receive basic technical information such as browser type, device information, pages viewed, referral source, timestamps, IP address, and diagnostics needed to maintain security and reliability.

3. Customer Systems and Credentials

To set up hosted AI infrastructure or integrations, we may need access to cloud accounts, model hosting environments, repositories, API keys, MCP servers, developer tools, or other systems you authorize. We use this access only to provide the requested services and support.

4. How We Use Information

We use information to respond to inquiries, prepare proposals, deliver setup work, configure infrastructure, connect tools, provide support, process payments, improve services, prevent abuse, and meet legal or security obligations.

5. Third-Party Providers

We may use third-party services for hosting, analytics, scheduling, payments, communication, infrastructure, repositories, and customer support. These providers process information according to their own terms and privacy policies.

6. Data Sharing

We do not sell personal information. We may share information with service providers, contractors, or infrastructure partners when needed to deliver the service, comply with law, enforce agreements, protect rights, or complete a business transaction.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No system is completely secure, so customers should avoid sharing unnecessary sensitive information and should rotate credentials when access is no longer required.

8. Retention

We keep information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and support customer systems. Customers may request deletion of information, subject to operational and legal limits.

9. Your Choices

You may request access, correction, deletion, or restriction of personal information where applicable. You may also ask us to remove credentials or disconnect integrations after work is complete.

10. Contact

Questions about this policy can be sent to @alexwestco.